Atto’s Time Off Requests are designed to be simple and reliable, but issues may occasionally come up. Here’s how to resolve the most common problems and keep everything running smoothly.
1. Employees Can’t Submit a Time Off Request
Possible Reasons & Fixes:
Time Off Requests are disabled
→ Go to Settings > Time Off Preferences and ensure the feature is turned ON.
No Time Off Codes available
→ Admins must create at least one leave type in Time Off Preferences (e.g., Vacation, Sick Leave).
Trying to request time off for a past date
→ Employees can’t request leave retroactively. If needed, an admin must manually add time off through the dashboard.
2. Requests Are Stuck in Pending Status
What to Check:
Admins/Managers haven’t reviewed it yet
→ Go to Dashboard > Time Off > Team to view and process requests.
Notification issue
→ Ensure that alerts are enabled under Settings > Notifications > Time Off for both employees and managers.
No longer needed?
→ Employees can cancel pending requests from the Time Off page and submit a new one if necessary.
3. A Request Isn’t Showing Up in Reports
Only approved time off appears in Reports > Time Off. To troubleshoot:
Check if the request was approved
Confirm filters (employee, date range, time off type) are correctly set
Make sure the request falls within the selected reporting period
4. Notifications Aren’t Being Received
Steps to resolve:
In Atto, go to Settings > Notifications > Time Off and ensure alerts are enabled
On your device, make sure push notifications for Atto are allowed
If using email alerts, check spam or junk folders
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