If a team member forgets to clock out at the end of their shift, Atto continues tracking time until the issue is addressed. Here’s how it works, and what you can do to correct or prevent it.
What Happens When Someone Forgets to Clock Out
The timecard timer continues to run until the team member manually clocks out
Admins or Managers can also clock out the user manually if needed
How Night Shifts Are Handled
If a shift runs past midnight, how the hours are recorded depends on your account’s Night Shift Tracking settings:
Automatic Split
Atto will automatically split the time entry at midnight
Hours after midnight appear as a separate entry for the next day
Carryover
The entire shift — including post-midnight hours — will be counted on the original start day
| For more, see: Night Shift Tracking Options
Fixing Timecards Manually
If a time entry is incorrect due to a missed clock out:
Admins and Managers can manually edit the timecard for accuracy
| See detailed steps: How to Edit Timecards
How to Prevent Missed Clock-Outs
1. Reminder Notifications
Encourage team members to use Clock-Out Reminders to reduce forgetfulness.
Set up notifications for specific clock-out times
| Learn more: Setting Up Clock In/Out Reminders
2. Supervisor Oversight
Encourage managers to:
Monitor team activity regularly
Address recurring habits of missed clock-outs directly with the team
| Learn more: Real-Time Team Member Location Tracking
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.