Handling Errors in Payroll Processing

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If you've come across any errors while processing payroll, first make sure that the following prerequisites are met:

  • Fully Onboarded Employees: To process payroll, you need at least one employee who has completed all necessary paperwork. This typically includes the completion of forms like the W-4, ensuring you have all the required tax information. Here is a help center article to help you with onboarding your team: Adding and Removing Team Members
  • Set Hourly Pay Rates: It's important to have the hourly pay rate for each employee configured in Atto. This information is crucial for calculating the employee's gross pay accurately. In this help center article you can find the necessary information: Adding Pay Rates for Team Members
  • Accurate Work Hours: Ensure that your employees have recorded their work hours in the timesheets for the specific pay period you're processing. This data is essential for tracking hours worked and calculating overtime, if applicable. Here’s how to check your team members timesheet: Viewing a Team Member’s Timesheet Report

If you still are running into errors while processing payroll: 

  1. Get in Touch: Contact our dedicated email support team at support@attotime.com 

  2. Provide Details: When reaching out for assistance, please include a comprehensive description of the error you've encountered. The more information you can provide, the better. This should encompass details like the affected employee's name, any error messages received, and any other important information.

  3. Let Us Assist You: Our support team is committed to helping you diagnose and resolve the issue. We understand that payroll errors can be stressful, and our primary goal is to assist you in finding a solution as fast as possible.

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