If you’re running into issues while processing payroll, start by checking the essential prerequisites below:
Prerequisites to Confirm
Fully Onboarded Employees
You must have at least one team member who has completed their onboarding, including tax forms like the W-4.
Hourly Pay Rates Set
Each employee must have an hourly pay rate configured in Atto to calculate gross pay accurately.
Accurate Work Hours Recorded
Ensure that work hours are recorded for the pay period you’re processing.
Still Seeing an Error?
If everything seems in place but you’re still encountering issues:
Get in Touch
Email our team at [email protected]
Provide Details
Include as much detail as possible, such as:
Affected employee(s)
Error message (if any)
The step where the error occurred
Any relevant screenshots
Let Us Help
Our team will review your request and work with you to resolve the issue quickly.
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.