Understanding Voids

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Sometimes, all that's needed to correct a current quarter's mistake is a void. A void in payroll refers to the process of reversing a payroll item or the entire payroll when an error occurs or if payment shouldn't have been made to an employee or company at all.

How to Request a Void?

To request a void, simply create a support ticket with Atto. Ensure you provide the following information for a swift resolution:

  • Type of void: Specify if it's due to overpayment, underpayment, taxation error, or an informational correction.

  • Timing of the void: Clarify if it relates to the current or previous quarter.

  • Employees impacted: Identify the affected employee(s).

  • Void amount: State the corrected amount.

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