A void is used to reverse a payroll payment when an error occurs or if payment should not have been made. Voids are typically applied to payrolls processed within the current quarter and help correct issues without requiring an amendment.
When to Use a Void
Voids can be used in cases such as:
Overpayment or underpayment of an employee
Incorrect tax withholding
Payments made to the wrong employee or account
Duplicate payroll entries
Other informational corrections within the same quarter
If the payroll error occurred in a previous quarter, an amendment may be required instead.
🔗 See: Understanding Amendments
How to Request a Void
To request a void, please submit a support ticket to Atto and include the following information:
Type of void – Let us know the reason (e.g., overpayment, underpayment, tax error, incorrect entry).
Timing of the void – Indicate whether the issue occurred in the current or previous quarter.
Employees impacted – List the names of the affected team members.
Void amount – Include the total amount that needs to be corrected or reversed.
Need more help?
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