While Atto’s Scheduling feature is designed for ease of use, sometimes issues or unexpected scenarios can arise. Here’s a guide to help you quickly resolve common scheduling problems, ensuring your team’s schedule stays accurate and organized.
Common Issues and Solutions
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Overlapping Shifts
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Issue: A user’s new shift conflicts with an existing shift on their schedule, resulting in an overlap. Overlaps occur in the following cases:
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The new shift’s start and end times are fully within an existing shift’s duration.
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The start time of the new shift falls during an existing shift.
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The end time of the new shift falls during an existing shift.
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Solution: If an overlap is detected, the system displays a notification to the admin, detailing the conflict and specifying the overlapping shifts and affected users. To resolve, you can:
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Adjust the start or end times of the conflicting shift.
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Reassign one of the shifts to a different team member.
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Delete the existing overlapping shift if it’s not needed.
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Scheduled Time Off
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Issue: A user has scheduled time off on the date of a new shift, creating a conflict.
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Solution: When a time-off conflict is detected, the system notifies the admin, showing the affected user and their scheduled time-off details. To resolve, you can:
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Reschedule the shift to avoid the conflict.
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Assign the shift to another available employee.
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Delete the existing time off if it’s no longer valid.
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Shift Visibility Problems
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Issue: Employees are unable to view the full schedule or see only some shifts.
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Solution: Verify the Schedule Visibility settings in the admin controls. Ensure the setting is configured correctly, either as “My Shifts Only” for personal schedules or “Full Schedule View” for team-wide access.
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Missed Notifications for Shift Changes
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Issue: Team members did not receive notifications for published or updated shifts.
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Solution: Confirm that notifications are enabled in the Settings menu. If notifications are on, advise team members to check their device notification settings to ensure Atto alerts are allowed.
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Clock-In Outside Allowed Time Window
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Issue: Employees attempt to clock in outside the designated clock-in window, receiving an error.
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Solution: Review the Clock-In Restrictions in admin settings to adjust the allowed clock-in time window, or communicate the allowed clock-in period to employees for clarity.
This troubleshooting guide should help address common scheduling issues quickly, keeping your team’s schedule accurate and accessible. If additional issues arise, consult Atto’s help center or contact support for further assistance.