If you’re experiencing issues with mileage tracking in Atto, follow these steps to ensure that everything is set up correctly:
1. Enable Mileage Tracking
Make sure that Mileage Tracking is enabled on your Atto mobile app. To check this:
•Open the Atto app on your mobile device.
•Navigate to Settings > Mileage Tracking.
•Ensure the feature is toggled on.
2. Verify Location Tracking in Atto
For mileage tracking to function, location tracking needs to be enabled and set correctly:
•Go to Settings > Location Tracking in the Atto app.
•Ensure that location tracking is set to “While Using the App.”
3. Check Device Location Permissions
To allow Atto to track your mileage even in the background, ensure that your device’s location permissions are correctly set:
•For iOS: Go to your device settings and set location permissions for Atto to “Always.”
•For Android: Go to your device settings and set location permissions for Atto to “Allow all the time.”
4. Enable Motion and Activity Permissions
To accurately record movements, ensure that motion and activity permissions are enabled on your device:
•For iOS: Enable the Motion & Fitness permission.
•For Android: Enable the Physical Activity permission.
Additional Steps
After confirming these settings, your mileage tracking should operate smoothly. If you’ve recently taken a drive and the data still hasn’t appeared after about 15 minutes, please contact our support team with the approximate time and date of the drive, and we’ll investigate further.