Common Activity Status Update Issues and Solutions

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If a team member's status hasn't changed to "On the Clock" or "Clocked Out" in the activity dashboard, it indicates that their device has been operating in offline mode and their activity hasn't synchronized with the Atto servers. To resolve this issue, follow these steps:

  1. Ensure Internet Connectivity: Verify that the team member's device has reconnected to the internet. A stable internet connection is crucial for Atto to synchronize offline activity and update the status accordingly.
  2. Launch the Atto App: Instruct the team member to open the Atto app on their device. Upon launching the app, Atto will automatically initiate the synchronization process, ensuring that all offline activity is accurately reflected in the activity dashboard.

Monitor Status Update: Allow a few moments for the synchronization process to complete. Once the synchronization is complete, the team member's status should accurately reflect their current state, whether it's "On the Clock" or "Clocked Out."

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