If a payment doesn’t go through, we’ll notify the account owner right away via email. To avoid disruption in service, here’s what to check and how to resolve it quickly.
Atto's retry process includes up to three automated attempts to charge your card, ensuring you have sufficient time to address any issues that caused the initial payment to fail. Additionally, the account owner will receive email notifications prior to significant actions like pausing or canceling the subscription.
Common Reasons Why a Payment Might Fail
The card has insufficient funds or you’ve exceeded your credit limit.
The payment amount is invalid or exceeds the allowed limit.
The card doesn’t support this type of purchase (e.g. software subscriptions).
The card is expired, lost, or reported stolen.
How to Fix a Failed Payment
Contact your bank or card provider to get more information about the issue.
Add a different card to your Atto account to retry the payment.
Learn how to update your payment method.
Ensure that your card details, such as expiration date, CVV, and billing address, are accurate and up-to-date. You may also contact your bank to confirm that your card is enabled for online and subscription transactions. Finally, check that sufficient funds are available before the payment retry process begins.
What Happens After a Failed Payment
We’ll attempt to charge your card several times within a short grace period.
If all retries fail, your subscription will be automatically canceled and access to Atto will be paused for your entire team.
Before canceling or pausing the subscription, Atto sends email notifications to alert you about the failed attempts. If all retries are unsuccessful, your account access will be paused before eventual cancellation.
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.