If a payment doesn’t go through, we’ll notify the account owner right away via email. To avoid disruption in service, here’s what to check and how to resolve it quickly.
Common Reasons Why a Payment Might Fail
The card has insufficient funds or you’ve exceeded your credit limit.
The payment amount is invalid or exceeds the allowed limit.
The card doesn’t support this type of purchase (e.g. software subscriptions).
The card is expired, lost, or reported stolen.
How to Fix a Failed Payment
Contact your bank or card provider to get more information about the issue.
Add a different card to your Atto account to retry the payment.
Learn how to update your payment method.
What Happens After a Failed Payment
Atto will attempt to charge your card up to 3 times over a 7-day period.
If all retries fail, your subscription will be automatically canceled and access to Atto will be paused for your entire team.
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.