If mileage tracking isn’t working as expected, use this guide to review key setup steps. These checks will help ensure Atto can accurately detect and record your drives.
1. Confirm Mileage Tracking Is Enabled
Admins need to ensure that Mileage Tracking is turned on at the account level.
Open the Atto app
Go to Settings > Mileage Tracking
Make sure the toggle is enabled
2. Check Location Permissions
Atto needs permission to access location in the background for drive detection.
On iOS:
Open Settings > Scroll to Atto
Tap Location
Set to Always
Make sure Precise Location is enabled
On Android:
Open Settings > Tap Apps (or Apps & notifications) > Select Atto
Go to Permissions > Location
Set to Allow all the time
Enable Use precise location, if shown
3. Enable Motion & Activity Permissions
This allows Atto to detect driving movement and start/stop tracking accurately.
On iOS:
Go to Settings > Atto
Toggle Motion & Fitness ON
On Android:
Go to Settings > Apps > Atto > Permissions
Enable Physical Activity (or Motion permissions)
4. After Setup: What to Expect
Once everything is enabled, drives should be automatically logged while on the clock. If a drive doesn’t appear within 10–15 minutes:
Confirm your shift is active (you must be clocked in)
Ensure your device has an internet connection
Check that location services are still active
Need more help?
If you’re still not seeing mileage data after checking these settings, just message us via in-app chat or reach out to our team with the approximate date and time of the missing drive — we’ll take a closer look.