Atto’s Scheduling feature is designed for simplicity, but occasional issues may come up. This guide covers the most common scheduling problems and how to resolve them quickly to keep your team’s schedule accurate and on track.
1. Overlapping Shifts
Issue: A new shift overlaps with another shift already assigned to the same user.
Common overlap scenarios:
The new shift is fully within another shift’s duration
The start or end time of the new shift overlaps with another shift
Solution:
When an overlap is detected, Atto will alert the admin and identify the affected user and shifts. To resolve:
Adjust the start or end time of one of the shifts
Reassign the shift to a different team member
Delete the overlapping shift if it’s not needed
2. Scheduled Time Off Conflicts
Issue: A shift is scheduled for a team member who has approved time off on that date.
Solution:
Atto will notify you of any time-off conflicts. To resolve:
Reschedule the shift
Assign the shift to another employee
Remove the time-off entry if it was added in error
3. Shift Visibility Issues
Issue: Employees can’t see certain shifts or the full team schedule.
Solution:
Check your Schedule Visibility settings:
My Shifts Only – Employees see only their assigned shifts
Full Schedule View – Employees can view the entire team’s shifts
Make sure the correct visibility setting is selected based on your team’s needs.
4. Missed Notifications for Shift Changes
Issue: Employees didn’t receive alerts about new or updated shifts.
Solution:
Confirm that notifications are enabled in Atto’s settings
Ask employees to check their device-level notification settings and ensure Atto is allowed to send alerts
5. Clock-In Outside Allowed Time Window
Issue: Employees receive an error when clocking in too early or too late compared to the shift start time.
Solution:
Review the Clock-In Restrictions in the admin settings
Adjust the clock-in window if needed
Remind employees of the allowed clock-in timeframe
6. Shift Trade or Cover Requests Not Updating
Issue: An employee is unable to request a shift trade or cover, or their request is not visible or updating in real time.
Solution:
Ensure that the Shift Request Permissions (Trade, Cover) are enabled in the admin settings
Confirm that both the requester and receiver have accepted the request to complete the shift change
These solutions should help you quickly resolve the most common scheduling issues and keep your team on track.
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.