If a team member’s status isn’t updating in the Team Activity dashboard — for example, it doesn’t show “On the Clock” or “Clocked Out” — this usually means their device has been offline, and the Atto app hasn’t synced their activity with the server yet.
How to Resolve It
1. Check Internet Connection
Ensure the team member’s device is connected to the internet.
A stable connection is required to sync offline activity with the Atto servers.
2. Launch the Atto App
Ask the team member to open the Atto app on their device.
Once launched, Atto will automatically attempt to sync offline activity.
3. Wait for Sync to Complete
Allow a few moments for the synchronization to finish.
After syncing:
The dashboard will update their status (e.g., “On the Clock” or “Clocked Out”)
All associated timecard data will be refreshed
Why This Happens
When a team member clocks in or out while offline, their activity is stored locally on their device. It won’t appear in the dashboard until:
Their device reconnects to the internet
The Atto app is reopened and syncs with the server
Need more help?
Just message us via in-app chat or reach out to our team — we’ve got you.