This guide outlines the most common reasons why clock-in might fail in Atto, along with clear steps to resolve each issue. Follow the instructions below to ensure a smooth start to your workday.
1. Location Tracking Requirements
If location tracking is required by your account settings, you must grant the Atto app the correct location permissions on your device.
✅ Solution: Enable Location Access
On iOS:
Open your device’s Settings
Go to Privacy & Security > Location Services
Select Atto
Set Allow Location Access to “Always” or “While Using the App”
Enable “Precise Location”
On Android:
Open your device’s Settings
Tap Location (or Security & Location > Location)
Go to App Permissions
Select Atto
Set access to “Allow all the time” or “Allow only while using the app”, based on your company’s setup
| 📌 Permissions depend on whether your company uses continuous tracking or clock-in/out-only tracking.
2. Job Code Requirement
If job code selection is required on clock in, you will need to choose a job code before time tracking can begin.
✅ Solution:
Select the correct Job Code from the available list when prompted before clocking in.
3. Job Site Requirement
Some accounts require users to be within a designated job site to clock in. This ensures location compliance and accurate job tracking.
✅ Solution:
Make sure you’re physically within the set job site boundaries as configured in your account.
4. Technical Support Needed
For any unresolved issues not covered above, contact the support team for further assistance.
✅ Solution:
Just message us via in-app chat or reach out to our team.
Include:
Your name and company name
A short description of the issue
Screenshots, if applicable
We’ve got you!