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Common Atto Clock-In Issues and Solutions

Updated over a month ago

This guide outlines the most common reasons why clock-in might fail in Atto, along with clear steps to resolve each issue. Follow the instructions below to ensure a smooth start to your workday.


1. Location Tracking Requirements

If location tracking is required by your account settings, you must grant the Atto app the correct location permissions on your device.

✅ Solution: Enable Location Access

On iOS:

  1. Open your device’s Settings

  2. Go to Privacy & Security > Location Services

  3. Select Atto

  4. Set Allow Location Access to “Always” or “While Using the App”

  5. Enable “Precise Location”

On Android:

  1. Open your device’s Settings

  2. Tap Location (or Security & Location > Location)

  3. Go to App Permissions

  4. Select Atto

  5. Set access to “Allow all the time” or “Allow only while using the app”, based on your company’s setup

| 📌 Permissions depend on whether your company uses continuous tracking or clock-in/out-only tracking.


2. Job Code Requirement

If job code selection is required on clock in, you will need to choose a job code before time tracking can begin.

✅ Solution:

Select the correct Job Code from the available list when prompted before clocking in.


3. Job Site Requirement

Some accounts require users to be within a designated job site to clock in. This ensures location compliance and accurate job tracking.

✅ Solution:

Make sure you’re physically within the set job site boundaries as configured in your account.


4. Technical Support Needed

For any unresolved issues not covered above, contact the support team for further assistance.

✅ Solution:

Just message us via in-app chat or reach out to our team.

Include:

Your name and company name

A short description of the issue

Screenshots, if applicable

We’ve got you!

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