How do I troubleshoot issues with GPS tracking?

If you find that a user’s location is not updating properly, follow the troubleshooting tips below:
On iOS:
  • Turn ON location services: To enable, go to  Settings > Privacy > Ensure that Location Services are enabled.
  • Allow Atto to access your location: To enable location permissions, go to Settings > Privacy > scroll down to Atto and ensure that Location Services are enabled. 
  • Ensure you have a strong connection, either on WiFi or Cellular.
  • Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
  • Disable low power mode: When on low power mode, the device can prevent Atto from running in the background. To disable, go to Settings > Battery > Ensure that Low Power Mode is disabled.
  • Enable background app refresh: To enable, go to Settings > General > Background App Refresh > Ensure that Background App Refresh is ON for "WiFi & Cellular Data" and enabled for Atto.
On Android:
  • Turn ON location services: To enable, open your Android device's Settings > Tap on Location > Enable the Location option.
  • Set location mode to High Accuracy: To enable, open your Android device's Settings > Tap on Location > Verify that High Accuracy is selected.
  • Allow Atto to access your location: To enable location permissions, go to Settings > Applications > Atto > Permissions > Enable the Location option.
  • Ensure you have a strong connection, either on WiFi or Cellular.
  • Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
  • Disable battery optimizers: Battery optimizers can prevent the app from running in the background, not allowing your location to update. Battery optimizer settings are usually found in the battery settings page.
  • Disable data saver restriction: To disable, go to Settings > Connection > Data Usage > and ensure that Data Saver is off.
  • Ensure that Atto is exempt from auto-cleanup settings or third party auto-clean apps
  • Ensure that Atto is allowed to auto-start: Some devices may stop applications from starting. Make sure that Atto is exempt from the list.
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