If you find that a user’s location is not updating properly, follow the troubleshooting tips below:
On iOS:
Turn ON location services: To enable, go to Settings > Privacy > Ensure that Location Services are enabled.
Allow Atto to access your location: To enable location permissions, go to Settings > Privacy > scroll down to Atto and ensure that Location Services are enabled.
Ensure you have a strong connection, either on WiFi or Cellular.
Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
Disable low power mode: When on low power mode, the device can prevent Atto from running in the background. To disable, go to Settings > Battery > Ensure that Low Power Mode is disabled.
Enable background app refresh: To enable, go to Settings > General > Background App Refresh > Ensure that Background App Refresh is ON for "WiFi & Cellular Data" and enabled for Atto.
On Android:
Turn ON location services: To enable, open your Android device's Settings > Tap on Location > Enable the Location option.
Set location mode to High Accuracy: To enable, open your Android device's Settings > Tap on Location > Verify that High Accuracy is selected.
Allow Atto to access your location: To enable location permissions, go to Settings > Applications > Atto > Permissions > Enable the Location option.
Ensure you have a strong connection, either on WiFi or Cellular.
Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
Disable battery optimizers: Battery optimizers can prevent the app from running in the background, not allowing your location to update. Battery optimizer settings are usually found in the battery settings page.
Disable data saver restriction: To disable, go to Settings > Connection > Data Usage > and ensure that Data Saver is off.
Ensure that Atto is exempt from auto-cleanup settings or third party auto-clean apps
Ensure that Atto is allowed to auto-start: Some devices may stop applications from starting. Make sure that Atto is exempt from the list.
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