How do I troubleshoot issues with GPS tracking?

If you find that a user’s location is not updating properly, follow the troubleshooting tips below:
On iOS:
  • Turn ON location services: To enable, open your device's Settings > Privacy > Location Services > Enable "Location Services."
  • Set location access for Atto to "Always Allow": To enable, open your device's Settings > Privacy > Location Services > Select Atto from the list of apps > Set allow location access to "Always." 
  • Enable cellular data: To enable, open your device's Settings Settings > Cellular > Ensure "Cellular Data" and cellular data for Atto are enabled.
  • Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
  • Do not force-quit Atto: Force-quitting occurs when you manually quit the app by swiping it off the screen or when using battery/memory boosting apps.
  • Disable low power mode: When on low power mode, the device can prevent Atto from running in the background. To disable, go to Settings > Battery > Ensure that Low Power Mode is disabled.
  • Enable background app refresh: To enable, open your device's Settings > General > Background App Refresh > Ensure that Background App Refresh is ON for "WiFi & Cellular Data" and enabled for Atto.
On Android:
  • Turn ON location services: To enable, open your device's Settings > Tap on Location > Enable the Location option.
  • Set location mode to High Accuracy: To enable, open your device's Settings > Tap on Location > Verify that High Accuracy is selected.
  • Allow Atto to access your location: To enable, open your device's Settings > Applications > Atto > Permissions > Enable the Location option.
  • Set location access to "Allowed all the time" on Android 10 or later: Open your device's Settings > Tap on Location > Select Atto from the list > Make sure "Allowed all the time" is selected.
  • Enable cellular data: To enable, open your device’s Settings > Tap on Network > Make sure that “Mobile Data” or “Cellular Data” is enabled.
  • Enable WiFi: An active WiFi network can greatly improve location accuracy even when not connected.
  • Disable battery optimizers: Battery optimizers can prevent the app from running in the background, not allowing your location to update. Battery optimizer settings are usually found in the battery settings page.
  • Disable data saver restriction: To disable, open your  device's Settings and look out for phrases like "Data Saver" “Set Mobile Data Limit” or "Restrict Background Data" and ensure those settings are turned OFF for Atto.
  • Ensure that Atto is exempt from auto-cleanup settings or third party auto-clean apps
  • Ensure that Atto is allowed to auto-start: Some devices may stop applications from starting. Make sure that Atto is exempt from the list.
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