Why can’t I clock in to track my work hours?

Atto may not allow you to start tracking your work hours in several cases.

1. Location Tracking

If location tracking is required for your account and you haven’t allowed Atto permissions to access your device’s location, you won’t be allowed to clock in/out, start a break or add a job. In such instances, a popup will be presented and include additional information on location permissions requirements. To enable location services for Atto:

On iOS:

Open your device’s Settings app
Go to Privacy > Location Services
Select Atto from the list of apps
Set Allow Location Access to “Always” or "While Using," depending on your account's settings.
Enable "Precise Location"

On Android:

Open your device’s Settings app
Go to Security & Location > Location
1. If you don't see "Security & location," tap Location
2. If you have a work profile, before you tap Location, tap Advanced.
Go to App Level Permissions
Select Atto from the list of apps
Set location access to "Allow all the time" or "Allow only while using the app," depending on your account's settings.

2. Job Code Requirement

Your account admin may require you to select a job code before you clock in. In such instances, the job codes popup will open automatically as soon as you clock in. For the timer to start and you to track your work hours, select a job code.

Otherwise, please contact an account administrator to disable the job code requirements through the Atto app's settings page.

3. Job Site Requirement

Your account admin may require you to be located within one of the account's job sites to be allowed to clock in. In this case, please make sure that you're located within the job site's boundaries and retry to clock in. For security reasons, Atto allows you to clock out even if you're not located within a job site. However, your clock out location will be marked and available for the account admin to review.

4. Other Issues

If you’re experiencing any other issues with time tracking in Atto, please contact our support team with additional information at support@attotime.com.